OPERATIONS MANAGER - currently home based but must be able to commute to Bristol

Hours - Full time, 35 hours per week

Salary - Up to £35,000 depending on experience

Permanent role

Step Together Volunteering supports some of the most socially isolated and vulnerable people in England and Scotland. Using volunteering as an intervention, teamed with intensive 1-1 mentoring support, we enable our clients to develop the personal and practical skills needed to overcome the barriers they face. We support our clients to achieve positive outcomes and build a brighter future for themselves. 

We have an exciting opportunity to join us as Operations Manager, and we are looking for someone with the passion, commitment and skills to complement our team. You should be highly motivated and have a demonstrable track record of effective line management of staff. Experience of managing staff remotely would be advantageous as our team of client-facing staff are home-based and spread throughout England and Scotland.

This is a key role, working closely with and supporting the CEO. You should be comfortable managing a varied workload and be able to work effectively under pressure. Knowledge of best practice in case management is essential, as is a solutions-focused approach and the ability to operate at a senior level. You should be comfortable using case management systems to record client information and capture evidence of outcomes and impact. As appropriate for a role of this level, you should be able to work with minimal supervision and comfortable prioritising your own workload.
The role would be well suited to someone dedicated to making a positive difference to clients and keen to be involved in operational plans and organisational strategy. The post-holder will have the opportunity to influence how the organisation develops over the next few years, and work alongside the CEO and Board of Trustees.

In return we offer a competitive salary, 33 days annual leave (including public holidays), matched contribution pension scheme up to 5% of salary, life insurance and a comprehensive Employee Assistance Program.

To apply for this role, please complete an application form and submit to [email protected] by 5pm Monday 7th December 2020, along with a completed Equality Monitoring Form.   Please also follow the link below to our equal opportunities form*. We reserve the right to close the vacancy early should we receive sufficient applications, or a suitable candidate be identified. We therefore advise you to submit your application as soon as possible.

*Step Together Volunteering is committed to equal opportunities in recruitment, employment and service delivery. We are keen to represent the diversity of our client groups in our workforce and particularly welcome applications from candidates from minority and equalities groups.

Operations Manager Job Description

Application Form

Equal Opportunities Monitoring Form




PROJECT ADMINISTRATOR – home-based, flexible working

Hours – 28-35 hours per week, flexible working available.

Salary - £18,000-£20,000 per annum (pro rata for part time)

Fixed term post – 6 months, with potential to extend, depending on funding

Thanks to securing additional funding, Step Together Volunteering is looking to appoint a Project Administrator for a period of 6 months. This could be extended should further funding be secured.

This is a new fixed-term role to support project staff who are delivering support to our clients. The role will be varied, and flexibility will be required to meet the needs of Project Managers. Maintaining accurate and up to date records so that we are able to evidence our work and draw down funding will be a key element, so attention to detail and the ability to work efficiently is essential.

The role will provide administrative support to staff delivering our programs to vulnerable and socially excluded people across England. The role will involve maintaining accurate client records using the charity’s case management system, scheduling appointments and meetings, maintaining up to date project records to enable accurate reporting to funders and timely draw down of funding. The post-holder will work closely with project staff based around England, as well as liaise regularly with the central team (currently all home-based in/near Bristol).

Due to the current Coronavirus pandemic, this post will be home-based, and therefore the location of the post-holder is flexible, but will ideally be within easy reach of either Bristol or Manchester.

This position requires self-motivation and the ability to manage your workload, and would be well-suited to someone with previous administration experience. The ability to relate well to a broad range of stakeholders is important, as is a friendly and approachable manner.

Applicants should be comfortable with remote working, and will be provided with a laptop and mobile phone. All work-related travel expenses are reimbursed.

If you are interested in applying for the role, please complete an application form and send to [email protected] by 5pm Monday 7th December 2020**.  Please also follow the link below to our equal opportunities form*. We reserve the right to close the vacancy early should we receive sufficient applications, or a suitable candidate be identified. We therefore advise you to submit your application as soon as possible.

*Step Together Volunteering is committed to equal opportunities in recruitment, employment and service delivery. We are keen to represent the diversity of our client groups in our workforce and particularly welcome applications from candidates from minority and equalities groups.

Project Administrator Job Description

Application Form

Equal Opportunities Form

**Please note this deadline has been extended since first advertised.

Registered charity number: 1038253, Scottish charity number: SC040616, Company Limited by Guarantee: 2932195
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