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We help people who are excluded from society to participate in volunteering and build a more positive future for themselves. 

We do this through one-to-one tailored support, to help clients address their individual barriers and to develop the confidence, skills and attitudes necessary to move their lives forward.

We support people with complex needs

We prioritise those for whom other sources of support have failed or alternative support is simply not available.

All of our clients can be described as having complex needs.  We define complex needs as ‘two or more issues affecting physical, mental, social or financial wellbeing’.  These may include mental ill-health, problematic substance or alcohol misuse, current/historical offending, long-term unemployment, critical injury and trauma; experience of domestic violence and abuse; and problems finding and maintaining housing.

Our clients are referred to us by a wide range of partner agencies, including local councils, prisons and probation services, employment services, local community groups and support groups, and larger charities such as the St Giles Trust, Riverside, Help for Heroes and the Princes Trust.  

We provide intensive support

We don’t count the hours or days it takes to affect change; helping people with complex needs takes time and we work flexibly to meet the individual needs of every person we help.  Every year our outreach team provides intensive support to around 600-700 people by:

  • Providing one-to-one coaching, helping to build confidence and self-belief, explore individual skills and interests, challenge perceptions and attitudes towards volunteering and identify future goals and aspirations.
  • Motivating and inspiring clients to volunteer in their communities, helping them to feel valued as contributing members of society and to build new social networks.
  • Finding individual volunteering placements based on the person’s needs, interests and ambitions, and then supporting them into that role, such as help completing application forms, accompanying them to interviews or going with them on their first day.
  • Working with charities and community groups to remove barriers to volunteering for people with complex needs, challenging stigma and promoting the value these individuals can bring to organisations.
  • Providing mentor support during the placement, supporting both volunteers and the charities in overcoming barriers that may arise and, if need be, recommending follow-on placements to progress abilities and confidence.

Current programmes

Find out more about our programmes by following the links below:

Supporting disadvantaged young people

Read about our work helping disengaged and disadvantaged young people to transform their lives through community volunteering.


Reducing re-offending

Our work in the North-West, London and Dorset aims to reduce the number of people who re-offend on leaving prison, through inspiring and enabling them to engage in volunteering on leaving custody.


Supporting recovery of wounded service personnel

Each year, Step Together helps over 300 wounded, injured and sick service personnel and veterans across the UK to rebuild their lives through engaging in community volunteering.   







Registered charity number: 1038253, Scottish charity number: SC040616, Company Limited by Guarantee: 2932195
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